Optimization of billing process

Context

The business we helped has a longer billing time since business has grown. Between product delivery and billing, there may be 3 to 4 months, depending on the period. The busier it is, the more you tend towards the 4 months to bill. Managing cash is getting harder and harder, and you have to start choosing which providers to pay first. Deadlines for unpaid accounts in more than 60 and 90 days are increasing because the same person invoices and tracks unpaid accounts. As the priority is billing, collection is set aside. Additional time is required to advance billing as much as possible. Pressure and stress are increasing, for the employee and the company.

The mandate

Review the billing process and reduce delays.

We first mapped the current billing process, from product delivery to billing. This mapping allowed to see:

  • the steps taken to make an invoice
  • the people involved
  • duplication of tasks
  • non-value-added tasks that could be eliminated, such as double or triple checks.
  • Tasks that could be automated using the company’s various IT tools, such as sending automatic emails, instead of having to recreate them each time and rewrite relatively the same things.

REsults

  • Reduction of the billing period from 4 months to 2 weeks after the delivery of a product!
  • There is no longer any liquidity problem.
  • The process is simple.
  • Increased motivation and mobilization of the employee.
  • Improved communication and rigor.
  • Reduced stress and pressure.
  • Significant reduction in unpaid accounts within 60 and 90 days.
  • Elimination of additional time for billing.
C'est simple, commençons.

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