The company we have helped has been established since the 80s. It has grown over the years and acquired a 2nd similar company almost 2 years ago. Days are spent putting out fires, correcting problems, making mistakes. This is normal for the team who don’t even notice it anymore. It has always been like this. People are working hard. With the 2nd company, it’s worse. Profits are on the decline. The management team is increasingly dissatisfied. She tells me what she would like, and I ask if the employees know. The answer, they should know, because it’s obvious!
Establish a business strategy, do strategic planning. Establishing the vision, mission and values of the company, strategic objectives for the next 3 years and organizational objectives, for each employee and measurement indicators, which we will follow over the course of the year to ensure the achievement of these objectives.
So, we worked with the management team to establish them. We have agreed on a communication plan to inform employees of this new direction. Communications have taken place, finally the direction is clear. All employees have one or more operational objectives to meet for the coming year. These objectives are linked to the strategic objectives of the company. Now, everyone is moving in the same direction and supporting the business strategy.
The efforts are finally coordinated. The objectives are mainly aimed at reducing and eliminating major problems, which come up all the time. This will increase productivity and profits, reduce stress and pressure for all, improve customer satisfaction. Goals are about getting things done right the first time.
Monitoring of measurement indicators has started, and the improvement is already visible. Everyone is motivated and committed to achieving the goals.
- Alignment of priorities and resources.
- Increased motivation, employee engagement and team engagement.
- Reduction of errors and rework.
- Improved communication and thoroughness.
- Increase in profits.
- Reduced stress and pressure.
- Increase in customer satisfaction.